Welcome to Family Organics.
In these terms, we also refer to Family Organics as “
our”, “we”, “us”, or “the Company”.  And you are you!

- What are these terms about?

These terms apply when you use this website, being www.familyorganics.com.au and any other websites we operate with the same domain name and a different extension (Website).

These terms also apply when you purchase products through this Website (Products).

If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by you, can find it here.

-How do I read these terms?

We separated these terms into three parts, so they are easy to read and understand.

Those parts are:

  • Part A: Terms for when you buy Products (applies when you buy)

  • Part B: Terms for when you browse and interact with this Website (applies when you browse)

  • Part C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)

    Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Products unless you have read and agree to these terms.


-I’ve returned to your Website, do I need to read these terms again?

Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the top of this page to see when we last updated these terms.

Part A:  For When You Buy Products...


(a)  By submitting an order for purchase of a Product using the Website’s functionality (Order) you represent and warrant that:

(i)  you have the legal capacity and are of sufficient age to enter into a binding contract with us; and

(ii)  you are authorised to use the debit or credit card you provide with your Order.

(b)  Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.

(c)  Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.


(a)  To submit an Order and/or to purchase a Product, you may be required to sign-up, register and receive an account through the Website (an Account).

(b)  As part of the Account registration process and as part of your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, bank account information, and other information as determined by us from time to time.

(c)  You warrant that any information you give to us in the course of completing the Account registration process will always be accurate, honest, correct and up-to-date.

(d)  You warrant that your use of our Website, Account registration, and/or Order is not conducted through the use of a Virtual Private Network (VPN).

(e)  Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.

(f)  We may, in our absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with these terms.


(a)  We will endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, and image quality, Products may not exactly match the image on our Website.

(b)  Until the price of your Products is paid in full, title in those Products is retained by the Company. Risk in the Products will pass to you on delivery in accordance with clause 5. Delivery must not be refused by you.

(c)  You warrant that upon receiving the Products, you do not resell the Products to a third party, unless you receive our consent in writing to do so, in which case you will be required to enter into a Supply Agreement with us.


(a) All prices are:

(i)  per unit (except where indicated); and

(ii)  subject to change prior to you completing an Order without notice.

(b)  (Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.

(c)  (GST and/or Sales Tax) Unless otherwise indicated, amounts stated on the Website do not include GST or Sales Tax. In relation to any GST and/or Sales Tax payable for a taxable supply by the Company, you must pay the relevant Tax subject to the Company providing a tax invoice.

(d)  (Card surcharges) The Company reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).

(e)  (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payments for Products, including Paypal and Afterpay, whose terms are accessible here: https://www.paypal.com/au/webapps/mpp/ua/useragreement-full and https://www.afterpay.com/en-AU/terms-of-service. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(f)  (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.


(a)  We may provide promotional offers and codes offering a discount on the Products (Discount Code). To use a Discount Code, you will need to enter the code at checkout.

(b)  You agree that Discount Codes cannot be applied retrospectively to an Order. Discount Codes are non-transferable and cannot be redeemed for cash or store credit.

(c)  A Discount Code may be subject to additional terms or conditions and we recommend you check the terms of any promotion to avoid disappointment.

(d)  We reserve the right to deny use of a Discount Code for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud us through the use of a Discount Code.


(a)  (Delivery Costs) Delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.

(b)  (Delivery Details) The Company may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:

(i)  delivery is to the delivery point specifically accepted by the Company; and

(ii)  we will deliver the Products to you in accordance with the shipping information displayed on our Website.

(c)  (Delivery Issues) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

(d)  (International Orders) The Company reserves the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay. You are solely responsible for ensuring the Products ordered by you are permitted in the country and region you have selected for delivery and we will not be liable for any loss you may incur as a result of any relevant laws, rules, regulations, standards, industry codes and other requirements which may be applicable to the delivery country and region.


(a)  We may allow you to select “Click and Collect” as an option on checkout and select a designated location from which you will collect the Products (Collection Address).

(b)  If you select “Click and Collect”, you agree to collect the Products from the Collection Address within 7 days of us informing you that the Products are ready for collection.

(c)  If you fail to collect the Products within this time, then unless you have made arrangements with us for late collection, we may cancel your Order and we may:

(i)  re-sell the Product to another party; and/or

(ii)  require you to pay a re-stocking fee.

(d)  We may require you to verify your identity upon collection.

(e)  Collection is only available during business operation hours and not on public holidays in New South Wales.



We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.


You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause 8.3 may apply.


(a)  We do not accept change of mind returns.

(b)  We will provide a full refund of the price paid for a Product if we determine that:

(i)  a Product you have ordered was not received by you solely due to failure by us;

(ii)  a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

(iii)  a Product is faulty, in accordance with clause 8.3(c), in which case we may provide store credit, a replacement or a full refund of the price paid for a Product.

(c)  (Faulty products) The following process applies to any Product you believe to be faulty.

(i) If you believe your Product is faulty, meaning the Product is not:

          (A)  free of any defects or disease;

          (B)  of acceptable health and quality;

          (C)  fit for its intended purpose;

          (D)  in compliance with the terms of this agreement;

please contact us using the details provided on our Website with a full description of the fault (including images).

(ii)  If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

(iii)  If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

(iv)  If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

(v)  If you fail to comply with the provisions of this clause 8 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.

(vi)  Nothing in this clause 8 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.


(a)  The Company retains all intellectual property rights in the design of the Products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Products.

(b)  In this clause 9, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.


(a)  We may do any of the following:

(i)  outsource any part of performing any services related to providing the Products, including delivery of your Products; or

(ii)  procure materials and Products from third party suppliers, without further notice to or permission from you.

(b)  To the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Order, or are negligent in providing services or goods.


(a)  We may allow you to rate a Product (Rating) and/or provide feedback to us regarding our Products and our service (Review), including by submitting a photo with the Review (Photo), on the Website.

(b)  You agree:

(i)  to provide true, fair and accurate information in your Review and Rating regarding a Product; and

(ii)  that you will not submit a Photo that may be deemed rude, offensive, unlawful and otherwise inappropriate, and you acknowledge that you have obtained the consent of any party in a Photo to submit the Photo to us.

Part B:  For When You Browse This Website...


You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.


You must not:

(a)  copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of the Company;

(b)  use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;

(c)  use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d)  use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e)  use the Website with the assistance of any automated scripting tool or software;

(f)  act in a way that may diminish or adversely impact the reputation of the Company, including by linking to the Website on any other website; and

(g)  attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:

(i)  gaining unauthorised access to Website accounts or data;

(ii)  scanning, probing or testing the Website for security vulnerabilities;

(iii)  overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or

(iv)  instigate or participate in a denial-of-service attack against the Website.


(a)  While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:

(i)  the Website will be free from errors or defects (or both, as the case may be);

(ii)  the Website will be accessible at all times;

(iii)  messages sent through the Website will be delivered promptly, or delivered at all;

(iv)  information you receive or supply through the Website will be secure or confidential; and

(v)  any information provided through the Website is accurate or true.

(b)  We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.


(a) The Company retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

(b)  You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from the Company or as permitted by law.

(c)  In this clause 15, intellectual property rights means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.


(a)  You acknowledge and agree that third party terms & conditions (Third Party Terms) may apply.

(b)  You agree to any Third Party Terms applicable to any third party goods and services, and the Company will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.


(a)  The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b)  Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.


(a)  This Website is powered by a third party platform (in our case, Shopify) and Shopify’s terms and conditions apply to your use of this Website to the extent applicable to you. Shopify’s terms and conditions can be accessed here.

(b)  To the maximum extent permitted under applicable law and our agreement with Shopify, we will not be liable for any acts or omissions of that third party, including in relation to any fault or error of the Website or any issues experienced in placing Orders.


The Company does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.


If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

Part C:  Liability And Other Legal Terms


(a)  Our Products may contain allergens. You are responsible for ensuring that all persons who consume our Products are aware of the ingredients set out on the labels and do not consume the Products if an allergic or adverse reaction may occur. If such reaction does occur, please seek immediate medical attention.

(b)  Our Products are subject to expiry, “best before dates”, or “use by dates”. You are responsible for ensuring that you do not consume our Products after that date as set out on the packaging of the relevant Product. Failure to abide by such dates may cause illness.

(c)  (Liability) To the maximum extent permitted by applicable law, the Company limits all liability in aggregate of all claims to you (and any third parties who encounter the services or goods through you) for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this agreement or any goods or services provided by the Company to the total Fees paid by you to the Company under the most recent Order.

(d)  Claims for loss of or damage to Products in transit must be made against the carrier.

(e)  Products sold by the Company, will have only the benefit of any warranty given, and insurance held, by the manufacturer.

(f)  All other express or implied representations and warranties in relation to Products and the associated services performed by the Company are, to the maximum extent permitted by applicable law, excluded.

(g)  Nothing in this agreement is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.

(h)  (Indemnity) You indemnify the Company and its employee, contractors and agents in respect of all liability for any claim(s) by any person (including any third party who encounter the services or goods through you) arising from your or your representatives’:

      (i)  breach of any third party intellectual property rights;

      (ii)  breach of any of these terms;

      (iii)  use of the Website;

      (iv)  negligent, wilful, fraudulent or criminal act or omission; or

      (v)  use of any goods or services provided by the Company.

(i)  (Consequential loss) To the maximum extent permitted by law, under no circumstances will the Company be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Products or services provided by the Company (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)).



This agreement is governed by the law applying in New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

22.2  WAIVER

No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.


Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.


An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.


A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.

22.6  COSTS

Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.


This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.


(a)  (singular and plural) words in the singular includes the plural (and vice versa);

(b)  (currency) a reference to $, or “dollar”, is to Australian currency;

(c)  (gender) words indicating a gender includes the corresponding words of any other gender;

(d)  (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(e)  (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(f)  (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(g)  (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;

(h)  (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;

(i)  (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(j)  (includes) the word “includes” and similar words in any form is not a word of limitation; and

(k)  (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.


(a)  Any notices required to be sent under this agreement must be sent via email using the party’s email addresses set out in this agreement, and the email’s subject heading must refer to the name and date of this agreement.

(b)  If no email address is stated in this agreement, the notice may be sent to the email address most commonly used by the parties to correspond in relation to this agreement at the time the notice is sent.

(c)  The notice will be considered to be delivered 24 hours after it was sent, unless the sender has reason to believe the email failed to send or was otherwise not delivered or received.

Last updated on 17.03.2024